Sales BDC Manager
Lancaster, NY, NY
Full Time
Manager/Supervisor
For over 70 years, Basil Family Dealerships has been a trusted name in Western New York automotive sale and service. As a family-owned locally operated group, we are committed to treating every customer like family- and that starts with the people we hire. At Basil, you’ll find a supportive, team-oriented environment with opportunities to grow your career.
Position Overview:
We are seeking a highly motivated and experienced Sales BDC Manager to lead our Business Development Center. This role will be responsible for managing a team of Sales BDC representatives, and is responsible for driving lead generation, appointment setting, and customer communication efforts that directly support our sales team’s success.
The ideal candidate is a strong leader who thrives in a fast-paced environment and is passionate about creating an exceptional customer experience.
Key Responsibilities:
- Lead, manage, and motivate a team of 10 Sales BDC Representatives.
- Train, motivate, and develop staff to meet and exceed appointment-setting and sales goals.
- Monitor daily activities including inbound calls, internet leads, follow-ups, and appointment settings.
- Track and report on performance metrics (appointments set, appointments shown, sales conversions, response time, etc.)
- Collaborate with the Sales Management team to align BDC goals with dealership objectives.
- Ensure excellent customer service and timely communication with all prospects.
- Handle escalated customer concerns when needed.
- Conduct regular team meetings to review results, goals and updates.
- Conduct regular coaching sessions, one-on-ones, and performance reviews.
- 2+ years of experience in a Sales BDC environment.
- 1+ year of supervisory or managerial experience overseeing teams.
- Strong understanding of CRM systems, lead management tools, and follow-up strategies.
- Excellent leadership, organizational, and communication skills.
- High energy, results-driven, and team-focused mindset.
- Ability to analyze performance metrics and adjust strategies for improvement.
- Proficient in CRM software, internet lead management, and Microsoft office.
- Automotive sales experience is a plus but not required.
- Ability to multitask and thrive in a fast-paced environment.
- Flexibility to work between 8am-7pm M-F and occasional Saturdays as needed.
- Competitive salary- $65,000-$75,000 annually (based on prior experience)
- Comprehensive benefits package (Medical, Dental, Vision, 401K)
- Paid time off and holidays
- 401k retirement plan
- Employee discounts on vehicles
- Ongoing professional development and training
- A supportive and family-oriented workplace culture
- Opportunity for growth within a well-established dealership group
Apply now and become part of the Basil Family!
The Basil Family Dealerships are a proud EOE.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our dealerships stronger. If you share our values and our enthusiasm for the automotive industry, we encourage you to explore a career at Basil.
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