Scheduling / Service BDC Representative

Are you interested in getting into the automotive business? Are you looking for a family and team atmosphere with room to advance throughout your career? The Basil Family Dealerships has the perfect position for you. Come join the largest family-owned dealer group in WNY as a Service BDC Representative. 

The Scheduling/ Service BDC Representative takes incoming and outgoing calls to customers based on needs such as recalls and scheduled maintenance. You will be setting service appointments for customers for our Service Team.

Individuals with experience in hospitality, tending bar, insurance sales, call centers, and mobile sales, tend to do well in this position!

If this sounds like an environment you would like to work in, Apply Today!

Position:  Scheduling/Service BDC Representative

Location: Basil Toyota - 6157 S Transit Rd, Lockport, NY 14094

Scheduling/ Service BDC Compensation: $18.00 - $20.00 per hour (based on knowledge and experience)

Schedule: Full Time Five-day work week – Rotating Saturdays- No nights or Sundays!

Scheduling/ Service BDC Job Duties and qualifications:

• Handle all guest inquiries immediately with a focus on 100% guest satisfaction.
• Communicate effectively with our guests via phone, internet, or text.
• Project a friendly and helpful demeanor while answering questions and inquiries from guests and providing general or related vehicle sales information.
• Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
• Set appointments, following up with any “no show” guests, updating and relaying job statuses to other departments.
• Work in close proximity with other BDC Representatives in a team-based environment.
• Facilitate timely follow up on all internet leads as directed by management and/or procedures.
• Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
• Proficient in basic math and writing skills.
• Proven customer service track record or clear desire to provide next level customer service.
• Comfortable in a high paced, competitive environment.

• Paid Time Off (PTO)
• Paid Holidays
• 401k with Employer Match
• 3 Health insurance plans to choose from
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Employee Social Events

The Basil Family Dealerships are a proud EOE.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our dealerships stronger. If you share our values and our enthusiasm for the automotive industry, we encourage you to explore a career at Basil.