Sales BDC Representative
Lockport, NY
Full Time
Mid Level
Are you interested in getting into the Automotive Industry? Are you looking for a family and team atmosphere with room to advance throughout your career? The Basil Family Dealerships has the perfect position for you. Come join the largest family-owned dealer group in WNY as a Sales BDC Representative.
Individuals with experience in hospitality, tending bar, insurance sales, call centers, and mobile sales, Apply Today!
Position: Sales BDC Representative
Location: Mike Basil Volkswagen - 6179 S Transit Rd, Lockport, NY 14094
Compensation: $20.00 per hour, plus bonuses
Schedule: Full Time Five-day work week - includes evenings and Saturdays
Responsibilities:
The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound phone calls and internet leads to include but not limited to inquiries on new and pre-owned vehicles. The BDC representative will follow-up with customers, make outbound phone calls, send e-mails and text through an online platform, and provide general information.
Essential Duties Include:
- Handle all guest inquiries with a focus on 100% guest satisfaction.
- Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect.
- Project a friendly and helpful demeanor while answering questions and inquiries from guests and providing general or related vehicle sales information.
- Maintain and communicate exceptional product and inventory knowledge to our guests.
- Gather and track all guest data as directed; accurately enter into BDC database.
- Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
- Work in proximity with other Sales BDC Representatives in a team-based environment.
- Facilitate timely follow up on all internet leads as directed by management and/or procedures.
- Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
- Proficient in basic math and writing skills.
- Proven customer service track record or clear desire to provide next level customer service.
- Comfortable in a high-paced, competitive environment.
Basil Benefits:
- Paid Time Off (PTO)
- Paid Holidays
- 401k with Employer Match
- 3 Health insurance plans to choose from
- Dental
- Vision
- Life Insurance
- Disability Insurance
- Employee Social Events
The Basil Family Dealerships are a proud EOE.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our dealerships stronger. If you share our values and our enthusiasm for the automotive industry, we encourage you to explore a career at Basil.
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