Automotive Sales BDC Representative

Buffalo, NY
Full Time
Office
Mid Level

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Are you interested in getting into the Automotive Industry? Are you looking for a family and team atmosphere with room to advance throughout your career? The Basil Family Dealerships has the perfect position for you. Come join the largest family-owned dealer group in WNY as a Sales BDC Representative. 

Individuals with experience in hospitality, bartending, insurance sales, call centers, and mobile sales are encouraged to apply!

Position: Sales BDC Representative
 
Location: Now accepting applications for all 10 locations! View locations here

Schedule: Full Time Five-day work week - includes evenings and Saturdays

Sales BDC Representative Compensation: $18.00 - $20.00 (based on knowledge and experience)

Sales BDC Representative Responsibilities: 

The Sales BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound phone calls and internet leads to include but not limited to inquiries on new and pre-owned vehicles. The BDC representative will follow-up with customers, make outbound phone calls, send e-mails and text through an on-line platform, and provide general information.

Essential Duties Include:
  • Handle all guest inquiries with a focus on 100% guest satisfaction.
  • Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect.
  • Project a friendly and helpful demeanor while answering questions and inquiries from guests and providing general or related vehicle sales information.
  • Maintain and communicate exceptional product and inventory knowledge to our guests.
  • Gather and track all guest data as directed; accurately enter into BDC database.
  • Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
  • Work in proximity with other Sales BDC Representatives in a team-based environment.
  • Facilitate timely follow up on all internet leads as directed by management and/or procedures.
  • Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
  • Proficient in basic math and writing skills.
  • Proven customer service track record or clear desire to provide next level customer service.
  • Comfortable in a high paced, competitive environment.
Benefits: 
  • 401K
  • Affordable Medical Benefits
  • Work/Life Balance
  • Competitive Wages
  • Weekly Pay
  • Paid Time Off
  • Ongoing training and advancement opportunity
  • Special employee pricing on vehicles and parts
Valid Driver’s License Required

CLICK HERE for more Basil Dealership career opportunities in WNY!

The Basil Family Dealerships are a proud EOE.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our dealerships stronger. If you share our values and our enthusiasm for the automotive industry, we encourage you to explore a career at Basil.

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